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FAQ
🧼 Care & Maintenance
How should I care for my jewelry?
Can I wear it in the shower, sea, or while exercising?
You can wear all of our jewelry except the wooden bracelet in the shower, sea, or while exercising.
How should I store my jewelry to keep it looking new?
Our pieces are made from durable materials with a PVD coating, meaning they won’t tarnish like other metals might. Still, it’s best to store them separately or in a soft pouch when not in use, and avoid contact with other items that could scratch them.
📦 Orders & Shipping
How long will it take to receive my order?
xxxxx
Do you ship internationally?
For now, we ship within the EU. If you’re located elsewhere and interested in our jewelry, let us know at info@geumstudios.com.
How much is shipping?
We offer free shipping for orders above X. Otherwise, shipping costs vary depending on your location, we always aim to find the best possible rate.
Can I cancel my order?
If your package hasn’t left the warehouse yet, we can still cancel your order. Please contact us at info@geumstudios.com, and we’ll take care of it right away.
🚚 Returns & Exchanges
What is your return policy?
You can return your item within 30 days of purchase. Returns include a small handling fee of 4 EUR.
Start your return here: [insert link or instructions]
Can I exchange my item for another size or style?
Yes! We always want you to have the perfect fit. Please contact us at info@geumstudios.com, and we’ll see what we can do.
What should I do if my product is broken?
If your item arrives damaged, please contact us at info@geumstudios.com. We’ll replace it or issue a refund right away.
